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  3. 1371696434

Tonian Labs

Anyone know the people at Tonian Labs? I seem to be having a difficult time with returning a pair of demo speaker cables that they sent to me. The cables arrived in 1.5M length but were advertised as 2M so too short for me. I tried to sell them to a friend of mine but he liked the CRL cables more in his system so I sent them back for a refund. Now I am being told that the ends are custom ends and wires came loose under the shrink wrap. My friend and I connected them to our speakers for a few songs each and took them out of our systems. No abuse what so ever. Now I am being told that they want me to pay to repair the cables. I am being told that wires under the shrink wrap are loose. Tonian no longer carries the cable line and I feel that I am being taken advantage of since they probably cannot sell them and if they get a few hundred for the cables, they probably cover their original cost. I would have kept the cables if they were 2M but they weren't so I returned them.

Anyone else have any issues with this dealer?

Thanks
bigkidz

Showing 2 responses by phaelon

phaelon
1,038 posts
 
My thoughts are in accord with those of Nonoise - something doesn’t make sense. But even if the cables came back to Tony damaged, it would be reasonable for him bear some of the financial burden of repair because the initial mistake was his. Regarding the $200+ bill, if Tony is calculating both parts and his labor in that figure, you might suggest that you pay for parts while he eats the labor.
phaelon
1,038 posts
 
Bigkidz, There have been an increasing number of threads concerning issues between buyers and manufacturers. Please don’t take this wrong but, if nothing else, these other threads have illustrated that there are two sides to a story and they’re seldom the same. We haven’t heard Tony’s side yet, but based on everything you’re saying, I think you should get a complete refund.
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