2. cables
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Tara Lab cables have bad quality control?

I bought a pair of Tara Lab Air2 cables, after I installed from preamp to poweramp, it came out very loud noise, blown out my Dynaudio 3.3's tweeters, then I tried my old cables, worked fine, I took it to the dealer I bought(San Fracisco Stereo), the salesman tried it again, came out very loud noise too, he thought the shielding of the cables may damaged, this was the 2th pair Air cables got problem, first pair had no signal, this tim they agreed to change a new pair, but they refused to reimburse my tweeters, has anyone have this kind of problems?

Bill
johnc

Showing 2 responses by mbolek

mbolek
164 posts
 
Bill,

Saw this post over on the Asylum. I would hope that the salesman after verifying that that cable was bad would help out with the problem. SF Stereo has been a Tara dealer for some time and they should be able to work out a satisfactorily resolution. Upselling you on another cable sounds typical from these guys.

I hope this works out for you, I have dealt with SF Stereo and have been very disappointed. They have lost a tremendous amount of business based on poor customer support and inexperienced sales people.

Good Luck.
mbolek
164 posts
 
What happens if Erik posts again from SF Stereo. Does that mean you'll get twice as much credit....

It is absurd that this problem can't be revolved without you posting your displeasure on the various forums. I would have hoped that SF Stereo would be more professional. Just another reason to avoid doing business with these guys. Maybe Kerry Blessing (CEO) will finally wake up and realize that treating their customers this way will eventually lead to no customers.

mb
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