Some Tips on UPS claims


Having just gone through the ordeal of a ups claim, I thought I would pass along some tips for my fellow audiogoners, 1. ups at first will always deny the claim, usually insuficient packing, 2. you must have original bill of sale for merchandise showing price, 3 only the sender collects, so if you are a buyer, try to work this arrangement out with the seller in advance of shipping in case there is a problem, 4. don't insure for more then the original receit of purchase, you won't get it, and finnally, be persistent, you will have to deal with several people to finnaly get it done, and it will take awhile, at least a month, I hope this helps !
128x128samski

Showing 1 response by jmcgrogan2

Very good points, all of them. I just went through the process successfully with Fed Ex Ground, and would just like to amplify the persistent recommendation. I was on the phone with them 2 times a week, and sent 4 fax letters. I had the check within a month. I think they were tired of my badgering. BTW, I'll never list anything as 10/10 again, bad luck. I've sold many pieces of equipment on Agon, and I'm usually told I underate the units. I finally had a complete cherry, everything as new, listed it 10/10, a first for me, and Fed Ex Ground broke it. I didn't need the original receipt of purchase. I was the seller, so I needed a photocopy of the cancelled check that I refunded the buyer with, front and back, to prove how much the item was worth. What you insure it for doesn't matter. So if you sell a item for $1k, only insure it for $1k, you will not get a penny more than you can prove you got for it. I used to overinsure by about 5% to make up for shipping and other expenses, but I won't anymore.

John