SkyfiAudio

I’ve purchased five items from SkyFi Audio and I have been satisfied with each purchase. (1) my McIntosh C100 preamp for which I paid 150% of the original retail price —but— it cost me (slightly) less than the list price of the RP-9 tube preamp offered by the manufacturer of my Rogue 100 power amp and offered (many) more features. So, while I don’t count it a bargain, it offered ME value for money (plus it looks cool and has an two excellent phono inputs (MM and MC) which replaced my Schiit Freya+ and ELAC PP-2.

(2) A Proceed PDT-3 CD transport by Madrigal, i.e. ‘The Toaster’ for less than 1/2 of what a new CD transport or player would cost me, complete with AES/EBU interface which replaced my combo Phillips VCR/DVD.
(3) An upgraded Music Hall mmf-5.3 which shipped complete with a Sumiko cartridge they installed better than I ever could (see more below) which cost me about what I would have paid for the turntable alone and sorted all my turntable issues instantly.
(4) An original Auralic Aries ‘network bridge’ which furnishes a streaming feed into my Schiit Yggdrasil DAC.

(5) A lively little Velodyne subwoofer to boost the bottom end of my vintage Warfedale W70E speakers.

Their service has been prompt, the shipping secure (original boxes when available) and they they have responded to my customer service complaints in a prompt and professional manner.

When the Aries arrived with a 5 volt power supply for an input clearly labeled ‘16 Volt’ I snapped a shot, sent it to Elliott and while objecting that it had passed testing with the 5 volt supply, ponied up the cash (~$200.00) and sent me an original ‘Ultra-quiet linear power supply.’  So I have no complaints that amount to anything.

I’ve toured the shop in Glenrock and met Elliott and the their tech Ben whose job I  covet. I’ve checked out the gear that Fernando uses to calibrate his turntables, and it is impressive. He also works on automobiles in the shop; he is a mechanic and understands mechanisms as well as electronics; not all electronic technicians are so gifted. I would have confidence in any tape drive or turntable that passed his inspection.

So, while some comment that SkyFi Audio markets to those who don’t know what they’re doing (a comment from a previous post on this same topic), and which resembles me quite a bit, I have to say they are not a ‘dealer’ looking to support a long-time customer; their shop is not a showroom, nor do they offer demonstrations (except by appointment, I suppose), they do offer equipment for sale, you know their address, they stand behind their product (try that E-Bay and PayPal sellers). He does seem to price things according to the value he places on them, not necessarily ‘market value,’ so while you might get a fair price, you’re unlikely to get a ‘steal,’ in my opinion.

He is like a car dealer I know who preferred to sell used cars. He told me, “There’s no money selling new cars because the customer can always comparison shop across town or in the next county; when I put a relatively recent used car on my lot, I’ve got the only one.” I suspect that’s his game; and, of course to feed his family.
However, as is often posted on these pages, ‘Your Milage May Vary.’

And as some others sign off— Enjoy the Music! (for cryin’ out loud)

I purchased a mint Audio Research CD player a couple years ago which arrived exactly as advertised. It is still performing as they advertised. The packing and shipping was without a problem which I can not say about other experiences. The price was about average for the item I purchased. 

I would absolutely buy from them again based on the quality of their service and the honesty of their assessment of the unit.

There are a bunch of negative comments here which is no surprise for any internet based forum. Seems lately that people cannot turn on a computer without trashing some person, idea or business. It is the nature of the current state of peoples behavior which completely removes any credibility related to their negativity. 

I agree that their prices are outrageous and they seem to demonstrate little interest in working with a buyer to make a sale nor for even simple follow up. The weakening economy will adjust their price gouging downwards, just as its started to impact high end watch prices and used cars...

Yes prices are too high and there is better places to buy equipment. 

I’m a satisfied customer and have had nothing but excellent help and advice from both Fernando and Elliot. I’m willing to pay a bit more knowing that they are there to support me if an issue should occur and they rarely have. But when they have, Fernando has been able to walk me through and resolve it. I’ve an affinity for older Marantz tube gear and have purchased my 7, 8b, and 10b from them, as well as a model 19 and Thorens TD 125 mkII. When shopping these 50 year old pieces online, I can always find less expensive examples for sale, but I question the originality and condition. When purchasing from Skyfi, I’m confident that any issues have been sorted and addressed in manner consistent with the original design and intent. That peace of mind and support comes with a price I’ve no regrets paying.

thrive