2. speakers
  3. 1200116537

Shipping damage protocol? Please Help.

I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy

In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."

I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.

Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
nycwine1

Showing 1 response by timrhu

timrhu
2,779 posts
 
Regardless how well the speakers you purchased were packed, the seller owes you a refund immediately. This buying and selling online is not risk free.
As a seller I learned very early the importance of proper packing when I sold a very heavy amp without original carton. Thought it was packed well but I underestimated UPS's ability for destruction. I refunded the buyer as soon as the amp was out of his hands.
One more thing, I have neither bought nor sold floorstand speakers where shipping is required. It is a hassle, especially when selling but your story is the reason why. Good luck with this transaction.
More to discover