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  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 2 responses by onhwy61

onhwy61's avatar
onhwy61
5,137 posts
 
You haven't provided any of the correspondence between the the buyer and yourself so I can't get an idea of the buyer's attitude. Basically, if the buyer is coming off as a jerk or worst yet, an asshole, then I think it's perfectly within your right to act like a prick to his asshole behavior. Take a hard line and if he gives negative feedback so be it. On the other hand, if the buyer seems like a truly nice guy, even an unreasonable, but still nice guy, then you might want to just cancel the whole transaction.

If you had one negative feedback and you could point to this thread as the reason, I'd gladly do a future transaction with you.

One last point, if people are going to get worked up about misrepresentations in ads, then a far more serious problem is the 1 thru 10 grading system describing the equipment's condition. Are there really that many pieces for sale that qualify as 9s?
onhwy61's avatar
onhwy61
5,137 posts
 
Is it possible that the buyer knew the amps could not come with original manuals and that demanding them is some form of shakedown scam? If he had done his research how could he not have known about the manuals?
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