Absolutely...the seller is responsible for packing (properly), shipping and insurance and that the item arrives intact. If there are shipping issues, it's up to the seller to deal with the shipper. Years ago, I sold a very nice carbon fiber platform to someone on AudiogoN and the item was "lost" by the shipper (either FedEx or UPS). I promptly refunded the buyer's money and then dealt with the shipper, eventually recouping my money.
I also purchased speakers from a dealer on AudoigoN and they arrived damaged. I returned them at the dealer's expense and he shipped me a new pair. So, until the buyer receives the item intact, it's really the seller's responsibility throughout the process.
I also purchased speakers from a dealer on AudoigoN and they arrived damaged. I returned them at the dealer's expense and he shipped me a new pair. So, until the buyer receives the item intact, it's really the seller's responsibility throughout the process.