Roon drops signal

All of these issues started after I replaced my Roon Nucleus with the SGC sonic transporter.  I made that change after one of the ports on the nucleus broke and Roon was essentially useless in getting it fixed.   

Not much, unless you are really into computers and networking .

Their customer support is abysmal; both for hardware and software.

My network Arris Surfboard SB8200 router.  Our internet uses Plume Pods.  I run a 12 dollar unmanaged TP internet switch to the router and the Bricasti Network Bridge and the SGC sonictransporter, are connected to the TP switch.  Previously we had an Arris Modem/Router ( slower internet ) and both the SGC and the Bricasti were both directly wired to the Arris; same results.  The drop outs really began with the replacement of my old Roon Nucleus with the sonic transporter.  That seems to be the change that began the issue.  Andrew Gillis does not think it has anything to do with the SGC,; eventhough the onset of the issue would seem to suggest otherwise.  I appreciate any help you can come up with.  Thus far I have rebooted the sonic transporter several times, adjust the sync delay as suggested on the Roon website; both to no avail.

Hi Spencer,

Yes its all streamed files from Tidal.  I do have the latest updates on Roon and the sonic transporter; but no on my remote/tablet.  I think I will try the tablet update first, as that seems the least painful one to update.  Thanks for the advice.  I must admit, I have become quite the technophobe and really like the plug and play world.

I will let you know how it goes.

Thanks for the tips.

Mike