restocking fees


More high end manufacturers are selling direct and offering home auditions, and many are charging restocking fees of up to 20%. I absolutely respect the right of any manufacturer to charge whatever he sees fit. It's expensive to have product in the field, and companies want to discourage tire kickers, but I see no reason to risk paying a restocking fee when the market offers me so many other choices. Do restocking fees discourage you from trying a product, or is the risk worth taking.
84audio

Showing 4 responses by unsound

I won't pay restocking fees! I believe this practice is illegal in some states. This may be true even if your forwarned of this policy, no merchant has the right to usurp the law.


Some states allow consumers a set time for complete refunds. Never mind that I rarely can find a dealer that truly knows all the intricasies of todays complicated products. One often has to take the item home, go through all the manuals and then hope that the manuals are correct and then hope that the item works as described. Furthermore these products have to compatible with the consumers existing gear. That most of the on line retailers (dealers aren't usually that much better) are clueless about the products their peddling never mind the ones they don't. Many online retailers don't even have an audition set up, set up.
If one were to buy a garment on line that didn't fit, would you expect to pay a restocking fee?
Would you expect to pay a fee to test drive a new automobile?
We are talking about a performance instruments. How are we to know how something performs without trying it? The specs? Internet sales could be viewed as bids.
Narrod, off the top of my head I believe that Hawaii offers consumers something like 60 days to return non-customizable items with out a restocking fees unless the merchant clearly advertises a different time frame.
If internet vendors expect consumers to demonstrate a leap of faith to purchase items without any benefit of their senses, they should demonstrate a leap in faith that consumers who purchase items do so in good faith. Sheesh, we give total strangers in unknown places our credit card numbers, names and address'. These internet vendors often don't have the cost burden of actually having to learn about and demonstrate the products they peddle. Often times in business I'd have to spend valuable time pitching a bid that never came to fruition for what ever reasons. I'm not happy about it, but I accept the fact that its part of the cost of doing business.