I’ll echo others on the thread: this is both very sad, and for me, unexpected news. I did not realize that Roy was ill, and although we never met in person, his passionate and generous customer service had such an impact on me that I feel a real loss.
I have owned two pair of GMA speakers – Europa Max and Callisto. I still own the latter, and have two related anecdotes. When they arrived in my (then) home on Long Island, one of the enclosures had been chipped in transit. Roy replaced the damaged speaker within a week of the return.
Years later, when I was preparing to move abroad, I contacted him about the Callistos, mentioned that they had been in storage for some time, and also asked about any possible upgrades. He encouraged me to keep the speakers, provided detailed instructions for reinforcing the drivers, and sent replacement grills at no cost.
I also spent several hours, over the years, speaking with Roy about various ancillary issues. He was remarkably generous both with his time, and extraordinary knowledge.
RIP
I have owned two pair of GMA speakers – Europa Max and Callisto. I still own the latter, and have two related anecdotes. When they arrived in my (then) home on Long Island, one of the enclosures had been chipped in transit. Roy replaced the damaged speaker within a week of the return.
Years later, when I was preparing to move abroad, I contacted him about the Callistos, mentioned that they had been in storage for some time, and also asked about any possible upgrades. He encouraged me to keep the speakers, provided detailed instructions for reinforcing the drivers, and sent replacement grills at no cost.
I also spent several hours, over the years, speaking with Roy about various ancillary issues. He was remarkably generous both with his time, and extraordinary knowledge.
RIP