Problem with FedEx Ground Shipping?


Does anybody ever have problem with FedEx ground shipping? FedEx ground is little cheaper compared to UPS ground and based on my experience with FedEx, I assume FedEx ground is good too.

However, within the last 2 months, FedEx ground messed up my three packages, two are damaged and one is LOST! And worst is they are not too friendly in handling claim!

Does anyone have the same problem with FedEx ground? I like to know if I am alone or just FedEx ground in my area is bad.
ekl7765

Showing 1 response by jeffloistarca

I play hockey with a guy who works for FedEx, interesting from an insiders viewpoint. Although you and I see no difference between overnight delivery of an envelope and shipping a box using their ground service, they operate as two seperate companies. I tried to get a quote to ship some Apogee speakers and their website was down; I called customer service and they told me they get their info from the website so I'd have to wait until the site was up and running again. I waited two days and gave up. According to my buddy If you can afford to use the cheapest Fed EX service I suspect you'll be satisfied with the condition of your shipment and reliable delivery, as opposed to Fed EX Ground. As an alternative suggestion, find a transportation broker in your area. I found one who got my Apogees to me by truck...the speakers were loaded in the truck (strapped to a a pallet)and got to me in four days. $140 for 2000 miles, shipment fully insured (the shipment was 55" x 24" x 33" and weighed 160lbs). The nice thing about this arrangement is once it's on the truck it stays there til it gets to you, as opposed to being transferred through sorting stations (the infamous three-foot drop from conveyor belt to conveyor belt) and various planes/trucks along the way. Jeff