My impression of VTL is, they are EXTREMELY helpful by phone when something goes wrong, even if you bought it used & out of warrenty. But then, I've never had to send something in to them for out-of-warrenty repair work. I think a more important question here might be: how does VTL reliability & service compare with other tube mfg's--ARC, CJ, etc? Personally, I've started to calculate the shipping distance to the factory before buying any used gear......just my 2 cents.
