2. misc-audio
  3. 1144775692

OK, what's the protocol?

So, you provide an honest quote for shipping on an item and the actual cost is less. Are you:

A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances

And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.
pawlowski6132

Showing 1 response by dlstephenson

dlstephenson
121 posts
 
I think it greatly depends on the overage. For instance you quote 89.00 and the shipping is 20.00. If you ship ups or fedex then the client will not ever know so your final shipping price would be up to you, then your will make a determination of how you treat your customers.

But If you spent 3 hours packing the article and 20.00 for packing material and 1 hour driving to send the package away then make sure you dont cheat yourself. You know whats fair just let that be your guide.
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