You may try contacting him via the HRT web page.
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I have had better luck by e-mailing them. I recently had two components upgraded by them (last year) and even had a special "paint job" on one of them so yes, they were great to work with - just not always 24/7 with the communication. They will get back with you but it might take a couple of days. Any longer than that and they might be on vacation or something. Send an e-mail and then leave a voice mail. Try calling at several different times of the day. Let us know if that still doesn't work.