I have used the Rogue M150 and now m180 for about 8 years. I have only had one issue with the amp and had the same experience. Mark was very responsive and help me identify the problem and fix it in about 15 minutes.
Mark at Rogue Audio
I want to relay an awesome experience I had with Mark O'Brien, the head of Rogue Audio, the other day.
The hurricane had me working from home. I powered up my Rogue M180's and one of the tubes wouldn't hold bias - it was jumping all over. Assuming it was a bum tube, I replaced it with 2 others, both new, and those would not hold bias either.
Disgruntled, I emailed Rogue to explain the situation. My phone rang an hour later: it was Mark offering to help. He had me up and running in 10 minutes. Turns out that tube's fuse clip had loosened, so he had me remove the fuse and "crimp" the arms together with my fingers, then replace the tube. Voila!
An absolutely GREAT guy, who really cares about his customers (and his gear)!
Justin
The hurricane had me working from home. I powered up my Rogue M180's and one of the tubes wouldn't hold bias - it was jumping all over. Assuming it was a bum tube, I replaced it with 2 others, both new, and those would not hold bias either.
Disgruntled, I emailed Rogue to explain the situation. My phone rang an hour later: it was Mark offering to help. He had me up and running in 10 minutes. Turns out that tube's fuse clip had loosened, so he had me remove the fuse and "crimp" the arms together with my fingers, then replace the tube. Voila!
An absolutely GREAT guy, who really cares about his customers (and his gear)!
Justin