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Levinson 3XX Amplifier Repairs

Thought i would post this as it is hard to find any solid information online about the Mark Levinson 33x capacitor repair problem.

I purchased a 332 here on audiogon about 6 months ago. A few weeks ago it developed a loud hum in the right channel. i contacted Levinson (or what is left of them) and was informed that there are only 2 authorized repair shops in the US. Pyramid Audio in Texas and The Service Bench in Mass.

I called the service bench first and was informed that they charged a FLAT LABOR RATE OF $900 + parts! This was a crazy number so i called Pyramid Audio. They said it was a $100 diagonstic fee that would be applied to parts and labor. this seemed reasonable so i shipped the amp to them ($150 shipping).

About 1 week later i received a call from Pyramid Audio stating that my reapir was going to be $1600!!! They also gave me the option of abandoning the amp or having it shipped back!

I feel that i am getting gouged here but really have no choice so i went ahead and got the amp repaired. i'll keep everyone posted on how the repairs ended up.
gmoneyreece

Showing 2 responses by 9rw

9rw's avatar
9rw
318 posts
 
Jmcgrogan2: To say that's the price of playing in the high end is ridiculous. You'll never see that kind of treatment from companies like Audio Research, McIntosh and Pass Labs -- and many others. This makes Levinson products even more worthless than they were before.

Gmoneyreece: You should report Pyramid Audio to the Better Business Bureau. Its owners need to justify charging you that much.
9rw's avatar
9rw
318 posts
 
Entrope: No, the lesson is to buy equipment made by reputable companies or be prepared to take a financial beating.
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