The DAC you are using may not be able to read/translate the CD. I don't think the transport has anything to do with your problem.
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I have a 37 and have had similar problems. However, it's usually with CD's that are longer than 74 minutes. I don't have that particular CD. I don't think it's the DAC, and I'm sure the 37 gives you a message like BAD TOC or NO DISC. You should contact Madrigal, and perhaps send them the CD and see what they can tell you.
Rives is exctly right. I had the same problem on a few CD's with the 37. It just would not play them--maybe one in a couple hundred. As I recall, it happened most often on CD's where I had used the track memory to play specific selections. I sent it back to Madrigal for a total overhaul and the problem was reduced, but never completely went away. Otherwise, a very nice unit.
Perhaps an odd solution, but I've had 2-3 CDs that my M37 wouldn't read, so I copied them to CD-R, and it then read the CD-R just fine. I have no idea why as Madrigal says that the 37 may not read CD-Rs, but mine has never failed to read one. I used Pioneer and Marantz CD recorders. Good Luck. Craig
I just purchased the remastered hybrid SACD of the Rolling Stones "Beggar's Banquet", and it wouldn't play in my Levinson 37/360S rig. The packageing states that this disc will play in any cd player or SACD player. I got the messages "BAD SPIN", "BAD DISC", and "E TOC". The disc plays fine in a cheap NAD cd player in my bedroom. That disc is only 35 minutes long. Anybody else out there with similar experience? Is Madrigal helpful at all on this problem?
Rives--You say that you can't get any burned CD-R to play in your 37? Do you get any of the messages I listed above? Perhaps there may be something related to the CD burner itself. Have you tried copies made on somebody else's computer? Have you had any problems, or has anyone else out there had problems getting hybrid SACDs to read?
I'm going to try it again. If I recall I got a BAD DISC error. It has been a long time since I tried it, and it's possible I have not done this with my new writter. Will let you know. My hybrid CDs read fine. I do have at least two Rhino discs that I can't get to read in this player, but they read fine in other players in the house.
I used to have a No. 39 and I also had problems like the ones people are describing. I sent it to Madrigal, they did some work, but never were able to completely eliminate the problem. I remeber particularly having problems with "enhanced" CDs that had visual material on them. My impression was that the transport mechanism they use is fussier than most others with respect to redbook standards, but I never felt that was a good excuse.
Rives: Have you talked to Madrigal? I think it's inexcusable that a company with their supposed high standards and reputation for quality has not remedied this problem. I certainly am annoyed that my car stereo will play a disc that my megabuck high-end rig can't spin! I have not heard back from Madrigal yet, but I just called them yesterday.
I actually have not contacted anyone--even though I know a few people there. I assumed that it just did not play CD-Rs--and designed this way from the start. Most of my high end equipment (and even not so high end like my Sony DVP9000ES) does not play CD-Rs. Yes I know some people have gotten CD-Rs to play in this model Sony, but the manual specifically states it will not play them, and I have not been able to get it to play them. My $100 Dynaco DVD player, plays everything from CD-V to CD-RW and with no problems. I don't really care that much about whether or not the 37 plays CD-Rs because it resides where the collection is. I would care if my car couldn't play CD-Rs.