It is good to know their service is that good. I have had 3 pre amps 4 amps and a CD player and have yet to need their service.
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Classe produced a similar experience. Purchased a 5200 Amp on Gon. One of the channels stopped working. It was still under warrantee but I was not the original owner. There was also a large scratch on the side of the unit that I was surprised to see when I first received it. I sent it back to them expecting to be charged. It cost me several hundred dollars just to ship it too them. Well they fixed it, replaced the case and shipped it back to me at no charge. Wow was that a great company!