I live only 5 minutes from ARC and have repeatedly gotten excellent service just as a walk-in customer. Each time I have needed a manual or parts kit, they are always right there to help me. When I took my VT130 in for service they had put it in a new box as the original box was starting to show its age....and they charged me nothing.
I just bought an older pair of Classic 150 amps that only had single-ended inputs. I called ARC, got Leonard on the phone, who said he would put a package of parts and paperwork together for me to convert the amps to balanced. And sure enough, everything was there for me the next morning. You can't beat that kind of service....and I was not a customer of a new product....and it was a $50 sale! So this tells me a lot about ARC. Contrary to other people and their unfortunate dealings with ARC, I have had just the opposite experiences.
We all have our favorite products from our favorite audio companies. Even then a product or 2 comes a long from that company that we do not really care for....and ARC is no different here. But ARC customer service has never been in question for me. Perhaps your dealer could not get ahold of the ARC staff due to the holiday. Give them a try next week. I am sure you will be satisfied.
John
I just bought an older pair of Classic 150 amps that only had single-ended inputs. I called ARC, got Leonard on the phone, who said he would put a package of parts and paperwork together for me to convert the amps to balanced. And sure enough, everything was there for me the next morning. You can't beat that kind of service....and I was not a customer of a new product....and it was a $50 sale! So this tells me a lot about ARC. Contrary to other people and their unfortunate dealings with ARC, I have had just the opposite experiences.
We all have our favorite products from our favorite audio companies. Even then a product or 2 comes a long from that company that we do not really care for....and ARC is no different here. But ARC customer service has never been in question for me. Perhaps your dealer could not get ahold of the ARC staff due to the holiday. Give them a try next week. I am sure you will be satisfied.
John