I would replace the defective tube, but I don't think you have any responsibility for the repair of the amplifier. If the buyer had sent the amp to your facility and asked that the tubes be installed and the amp tested, then you would have responsibility for the amp.
I sell vacuum tubes. Buyer that owns an Audio Resarch VT1200 claims I sent him a bad tube
A buyer sent me a message saying that one of the EH 6922 tubes I sold to him was damaged (the driver tube) and that the bias circuit needs repair which will cost $500. The quick research I’ve done is that these amps are unreliable and that this can happen often.
Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.
Thanks.
Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.
Thanks.