I sell vacuum tubes. Buyer that owns an Audio Resarch VT1200 claims I sent him a bad tube


A buyer sent me a message saying that one of the EH 6922 tubes I sold to him was damaged (the driver tube) and that the bias circuit needs repair which will cost $500. The quick research I’ve done is that these amps are unreliable and that this can happen often.

Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.

Thanks.
tonaltubes

Showing 1 response by autospec

The first thing you can't do is just plug a tube into a direct coupled amp.....This amp is about impossible to replace tubes in for that reason.  Its not your fault and if he doesn't beleave you tell him to call Audio Research and ask them.....That's why the early VT-100's and VT-200 are not popular.......they are impossible to retube......Its no your problem    autospec