I want to thank all of y’all that have had such bad luck with UPS, FedEx, USPS, or any of the other alphabet soups of agencies.
It’s the rare package or shipment that arrives damaged in any fashion.
I guess the luck is due to our ’live/work situation’, where we know our ’daily drivers’ pick-up and delivery routines, and are able to meet them in person. Since we’ve got a number of items incoming, know when to expect them and from who and by whom.
Our ’personal packages’ are part of the flow, and everything gets the same treatment.
It helps being next to a high-profile pottery (45$ for a coffee mug....Yes, One.).
The exceptions: OTR truck deliveries of some of the large items we use and/or install. The packaging on pallets can be iffy...holes allowing hardware to ’escape’, pallets on the verge of disintegration, exposed edges and ends with scrapes or dings. Worse is the boxes of galvanized chain marked ’OVERWEIGHT’ and treated as such...
But our ’lightweight’ (in contrast) personal’ stuff....no issues. *S*
(The ’lost’ stuff gets replaced ’Next Day’ generally when we call it in....)
There’s always a place on the outgoing and incoming forms where one can note ’Arrived Damaged’ AFTER you open the box and Look @ It.
The driver Must Wait while you do.
The driver has a name tag; if they say they’ve got to go, you can object.
Take pictures, note time/date/where/whom.
If dropped off and left, same routine.
Don’t open the package if damaged and dropped off without driver contact; this is considered ’acceptance by addressee’, signature or not.
If you feel screwed, Don’t continue to drive it in.
Yours for better, J