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Help with audio alchemy ddp1

Hi all!

 

Just bought second hand ddp1 Wich was spesose to work perfectly but I have some problem.

 

The first is that I can't install the USB driver on my computer. When I connect the dac it is not recognize and when I try to install it from elac website it said that the dac must be connected and then it can't continue..

I try 2 computers, updating the fw, playing with the dac inputs but nothing.

 

A second problem is with the volume control which goes mad.. and the third one is when I'm connecting my Allo digione signeture source (serving as room endpoint with dietpi)

To the dac it once in a while (few minutes) stop playing for a fraction of a second, make a 'clik' sound and the pll indicator is going red. Any idea of how to fix it? I tried to play files from the network and from tidal but same problem...

 

Try to connect with elac support, but they a really slow and don't very helpful...


roip1
boxer12
8,654 posts
 
That is great news. Thanks for posting
gareneau
110 posts
 
Just an update: as it turned out, my DDP-1 unit needed to be returned to the factory for repair.

Unlike roip1, however, my experience with Peter and Richard at the ELAC factory has been excellent. Both were very responsive and Richard has been excellent in terms of customer support.

I had been running the DDP-1 in tandem Quicksilver Mid-Monos and now am replacing them with Peter's DPA-1 amplifier. 
gareneau
110 posts
 
Now it appears I have another problem: the DPA-1 turns on (display is functional) but I get no sound. I checked all the connections and they seem secure/tight but the amp itself never becomes warm to the touch after being on.

Might anybody have a suggestion to try? I reviewed the rather simple troubleshooting steps and nothing seems amiss.

The AA gear is great but this is the second time I've had an issue with it.
gareneau
110 posts
 
I should add that I hear a very faint electronic buzzing sound emanating from the unit. 
boxer12
8,654 posts
 
It's a bummer you're having so many problems with it. Hope you don't take any offense to this but do you have it on the "preamp" setting as well as the proper input setting? 
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