Yes, I've had the same experience. By email or phone for tech help or sending in my amp for repair of a cracked binding post, I have gotten totally courteous fast service with no bs. Also, the little things like very good packaging, excellent manuals, and a great website also help set them apart from other companies.
Great service from Mark Levinson and Madrigal
In this age of poor service, I would like compliment the folks at Mark Levinson and Madrigal. They work hard to service your equipment and return it to you asap. They answer questions on the phone or by email. This has not always been my experience or my friends' experiences with other audio companies who shall at this time remain unnamed.
Because of the companines commitment to customer service, the high build quality, and superb sonics, I would not hesitate to recommend the purchase of any of their equipment.
Because of the companines commitment to customer service, the high build quality, and superb sonics, I would not hesitate to recommend the purchase of any of their equipment.