It is great to hear things like this! Hats off to Mark Levinson and Madrigal. It is unfortunate however that there are manufacturers, designers and dealers who get big heads after some basking in the limelight. It is only responsible actions such as the high quality customer service at Madrigal that gains the respect of we the buying public. A piece of gear, manufacturer or dealer is worth nothing to me if there is no support after the sale. The reason a manufacturer like Madrigal or a dealer like Galen Carol has been around for so long is that they are truly good people who treat all their customers as human beings, just not an entry in their business ledger. The "get rich quick" bunch just don't get it.
Great service from Mark Levinson and Madrigal
In this age of poor service, I would like compliment the folks at Mark Levinson and Madrigal. They work hard to service your equipment and return it to you asap. They answer questions on the phone or by email. This has not always been my experience or my friends' experiences with other audio companies who shall at this time remain unnamed.
Because of the companines commitment to customer service, the high build quality, and superb sonics, I would not hesitate to recommend the purchase of any of their equipment.
Because of the companines commitment to customer service, the high build quality, and superb sonics, I would not hesitate to recommend the purchase of any of their equipment.