A few years back I purchased a 3 year old used Krell 200 FPB here on the Gon. A couple months later the amp started to smoke and shut down. I called Krell and told them what had happen and how I had gotten the amp. They asked for the serial number and gave me an RA number for return shipping. Two weeks later I called and asked if they had looked at it and if so how much would the repairs cost? The nice lady told me my amp had just shipped out and there was no charge. If and when I give up my tubes Krell will be my first choice.
Great Customer Service
I just wanted to tell everyone about a great customer service experience I just had. I purchased a gently used Krell KPS30i cd player a few months ago here on Audiogon. A few days ago while changing cd's I dropped and broke the magnetic clamp that hold cd's in place. I emailed Krell inquiring about buying a replacement clamp, they promptly emailed me back saying they were looking into the availability and price of another clamp. Well today I get an email from them saying they have a clamp and would be mailing it to me free of charge immediately. Keep in mind I am the second owner and this unit is far out of warranty. I think this is a great example of a company going above and beyond. I'm not a big solid state guy and I've never owned anything by Krell before, but I would certainly consider them in the future based on this. I know they get bashed a lot, and hey if you don't like the way something sounds you're certainly entitled to your opinion, but customer service like this can't be faulted.