Fee for home audition


I am in the market for a music server/streamer. I was discussing with one of the authorized dealers for a streamer. He had a demo unit and was willing to bring to my home for an hour and let me try. He is located around 10-15 minutes from my home. He wants to charge 5% for home demo. Is this the industry standard? I am not meaning to disparage anyone so not going to name the dealer. I am just trying to see what the standard practice is. 

svenjosh

Showing 7 responses by grislybutter

my closest "friendly dealer lets it out Saturday afternoon and expects it back Monday morning. No charge, just a copy of the driver’s license. I couldn’t imagine it in many countries. You would be charged to listen to it in the store.

I think there are users who abuse the system and the good will of dealers. I wouldn’t loose sleep over one dealer being unreasonable when so many are so generous.

I don’t know any other country where you can do this, order things, send them back, take it home from the dealer to try, the US is an amusement park for adults. For my good conscience, I never order or try anything I am not interested in keeping, but if it does not impress me, I send/take it back.

"So many of us in this hobby believe every dealer or manufacturer owe us something, which is unfortunate"

this is the first time I hear this. I have yet to meet one dealer who pays attention to me like car dealers do or somewhere in between. They are always busy, always on their laptop or cutting wires, and that sets the tone that they are running the show. 

@waytoomuchstuff I read your novel, I didn't know it was such a complicated relationship. I thought it's mainly a transaction: "I have the money", "you have the goods" kind of thing.

there is a simple approach: charge a demo fee and waive it if the customers ends up buying the product.