FedEx Ground mangled an extremely well-packed reel-to-reel tape deck I shipped to a guy in Connecticut, then took 2 weeks to pick it up from him to inspect it for damage. When they eventually got around to inspecting it, the inspector reported that there was Âno damage to the shipping carton or contents, and they Âreturned the damaged tape deck to a completely unknown third party. To date, they still havenÂt found the tape deck, and they have no idea who actually has it.
However, after dozens of phone calls, faxes, and certified letters, FedEx has finally agreed to settle the claim and send me a check. I havenÂt seen the check yet, and itÂs been 7 weeks since the damage claim was originally filed, but this is the good news that a FedEx customer service rep reported to me this morning.
I guess the moral of the story is that you have to fight Âem every step of the way, or youÂll be left holding the bag. FedEx does not like paying damage claims, no matter what theyÂve done to your shipment !!!!
However, after dozens of phone calls, faxes, and certified letters, FedEx has finally agreed to settle the claim and send me a check. I havenÂt seen the check yet, and itÂs been 7 weeks since the damage claim was originally filed, but this is the good news that a FedEx customer service rep reported to me this morning.
I guess the moral of the story is that you have to fight Âem every step of the way, or youÂll be left holding the bag. FedEx does not like paying damage claims, no matter what theyÂve done to your shipment !!!!