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Fedex, didn't it used to mean Federal Express?

I just wanted to share this story with all of the Audiogon circle...

Based on an episode I am currently experiencing, it seems the grumblings of Fedex are well founded. What was once the paragon of how to get something from here to there, is now a shadow of that reputation.

My comments are related to Fedex Ground, which has been described to me as an entirely different operation than Fedex Overnight. I only hope so.

I picked up a pair of loudspeakers in a recent auction here on Audiogon. No complaints, the handling of the auction, paying, and shipper doing his thing were fine.

Fedex took it from there. Monitoring the progress using my tracking numbers and the Fedex website, all seemed fine. Until Friday. They arrived at a corporate destination 10 minutes from my home. At 5:43 Friday morning. Theoretically, they could have been delivered to me that same day. But, no problem, I understand.

Would it be Monday, or even Saturday(not sure if they even deliver on Saturday)? Monday is fine.

NOPE!!!

So, I check back Tuesday morning, and what do I find? They left this location, and were sent back to a place more than two hours from me. Huh??? Do they have ANY idea what they are doing? It's utterly amazing to me. I mean, I used to work at the Post Office part time, and thought this kind of thing only happened there. That the "professionals" at UPS, let alone the "experts" at Fedex never blundered along these lines. Well, I guess as time goes by, instead of the giant rising up to meet the young guns, the new kids on the block are lowering their standards to meet the ponderous.

Thanks for letting me vent.

Still waiting to hear the sweet sounds of my new purchase,
Joe
trelja

Showing 3 responses by trelja

trelja OP
3,223 posts
 
Swampwalker, you are oh so right.

Had I realized that this was going on, I would have just picked up the speakers myself on Saturday. In the past, I once picked up a Fedex Overnight letter myself, as it was a scholarship offer I needed to respond to, and class was to start in something like the next two days.

Thank you so much for your kind thoughts,
Joe
trelja OP
3,223 posts
 
Here are the latest and greatest events in the saga of Fedex Ground delivering my speakers...

What's most laughable is that I received an audio rack via Fedex ground one month ago(with no problems, believe it or not). I guess they forgot a lot in a month.

The speakers were resent to the location 10 minutes from my home(Norristown, PA). Unfortunately, the crew couldn't figure out where I live. So, they left a message on my home voice mail to call them with address confirmation. The person spoke my correct address information, but just wanted to "check". In calling the number the person left, there was never any answer upon repeated attempts.

Fortunately, my caller ID displayed a number for RPS from the call. This number I was able to actually parlay into reaching someone. I gave them my address(I didn't raise the issue of the package containing the address). You want to talk about dense, it was, "Eight, that's 'Eeeeeeiiiiigggghhhhhttttt'."

The next question was directions to my home! Huh?!? Aren't these people in the delivery business? Well, I complied without a word of reservation, but it took a good 5 minutes from that point on. The person wasn't even familiar with the major highway that their facility lay right off. I did ask, "How do you get to work?". Response, "I don't know the roads, but I know which places to turn, etc." Wow is all I can say.

My only real question was, "When should I look forward to receiving my package?" The answer was they would "attempt" delivery tomorrow. Time will tell.
trelja OP
3,223 posts
 
Well, the story can now be brought to a conclusion.

After one more call to me by Fedex(I know...), and me returning it, I was able to speak to an intelligent human being. I again submitted directions, and was told she would make sure they were included with my speakers.

The speakers were delivered the same day, and my thanks go out to this woman, who seemed to be a needle in the haystack there. My hope is that this is "my" shipping horror story.

Oh, and the speakers? Very, very good!
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