While it may have taken longer than you'd like, you're ending up getting a new unit which is what you wanted. Dealing with large companies often requires the involvement and decision making from many levels to get the needed approvals for something like this to get done. In the end they are doing the right thing and I think they should be commended for it. Of course it would have been better if they gave you an immediate replacement, but that rarely happens with companies the size of Esoteric and its ownership. I hope you enjoy your new K-03X for many trouble free years!
Esoteric K-03 X - mechanical problems w tray
...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price .....you will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !