2. misc-audio
  3. 1181890919

Dissapointed buyer, item malfunctions experience?

I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 2 responses by mrtennis

mrtennis
3,295 posts
 
gentlemen:

if people are reasonable, then most problems can be solved.

it might be a good idea to have a "what if" discussion between buyer and seller before the sale. the contingencies of damage and other events could be discussed as well as how to deal with each possible event.
mrtennis
3,295 posts
 
there is another way to deal with this problem.

let the buyer audition the product in the seller's stereo system. of course this restricts the customer base of buyers, but it reduces the risk of d.o.a .
More to discover