If a buyer sells at a considerable discount and it needs repaired the buyer should meet the seller half way on repairs or return the unit. The seller should also be the one who makes contact and is in charge of the repair so he knows exactly what was wrong and exactly what it takes to fix that specific problem.
Dissapointed buyer, item malfunctions experience?
I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.
He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.
This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.
I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.
What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.
He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.
This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.
I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.
What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt