This is not good and shouldn't be. Cambridge did build a reputation on designing good sounding gear for the price. I purchased a Cambridge phono preamp a few years ago, not only does it sound good but haven't had any issues at all with it. This sounds like the same problem NAD was experiencing with their new gear of being unreliable, the old stuff being much more reliable.
Cambridge Audio products unreliable/unsupported?
Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.