2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Showing 2 responses by oregon

oregon
807 posts
 

No doubt, things happen. My buddy received a very expensive Pillium amp from Greece, and, 2 big capacitors were bent and loose. These are big Coke Can size capacitors. 

 Pillium, without hesitation, had him return the amp and they did the repair. No questions asked. The cost to ship a 100+ pound item back and forth, twice, cost some serious money.

The buyer is not responsible for any of these costs. Buyer paid for working item and that's what they should get. Although the seller is not at "fault" they are the ones who must address the issues with the shipper. 

 In this case, Pillium did the right thing.

IMHO the OP was cheated, mistreated, used and abused, dazed and confused by seller of the B&W speakers. 

 

oregon
807 posts
 

Seems to me the seller took advantage of a buyer. 

Refund (regardless if buyer wanted to wait for tweeters because it looks like he/she stalled for time so buyer could not use Paypal to dispute the transaction) immediately, for $7000 speakers that don't work. Highly suspicious that seller did not know that BOTH tweeters were blown.

 Buyer needs to demand refund and patiently seek his dream speakers from someone else.

 

 

More to discover