I've had a mixed experience. I bought a Majik DSM amp and speakers and even got a discount. Laura and he came and set it up and we've been friends since. I gave him my old Lp12 to be serviced, he held it for 7 months and did nothing but remove the baseboard. I got it back after complaining to Linn partially dismantled and missing the drive belt. I also think he damaged the tone arm board, but can't prove that. Anyhoo, I decided to upgrade to the Majik LP12, paid for it and then nothing. Contacted Linn, who have been very good as they were taken by surprise I think, who said that they hadn't received payment. Brian did respond to me saying it took 14 days for a credit union check to clear, which I know isn't true but finally said he'd sent the money. Linn say they still have received nothing. As soon as the Linn Kasa page went down I contacted the police who now have his contact/bank information as well as a paper trail of our correspondence (having worked for law enforcement in the past has its perks it seems). I believe he's now looking at multiple felony theft/fraud cases and I would assume he will be arrested soon, and probably Laura too, as they're easily trackable. It's a shame because I genuinely considered them friends. I'm waiting to hear back from an attorney about a lien and a private case as I don't know what the max in small claims court in MO is. He does have a nice new white Mercedes SUV that I'm sure he can part with. I do wonder what's happened to the Linn systems that were in his apartment.
Brian Hoyer / In-Tone / kasa
This review is being posted here to serve notice to the community about my experience with Brian Hoyer. His original screen name here was Linn_Kasa, but is now just kasa. He was a long time Audiogon dealer. He was listed as a Linn dealer under the Linn_Kasa name, but is now listed on the Linn website as In-Tone of Leawood, Kansas. In late April I purchased a used/trade in DCS Rossini Apex player listed on here for a significant sum. Billed through his LLC In-Tone. After he didn’t produce I opened a dispute here in June and at the end of July he finally agreed to refund. After 2 weeks of stalling he stated he actually had the player since May. He has failed to send that as of today 9/15/23, and his account on here has been suspended. There is also a second dispute against him that he has not addressed. I will only urge you think hard before doing any business with him.