Brands that require dealer for service


I have a couple pieces of Linn gear that I like, but one thing I don't like is that Linn requires you to go through your local dealer, if there is one, for any service issues. For equipment I've bought used through the Internet, I find that inconvenient and not a value-added step from my perspective.

I'd like to know what other audio companies require you to use a local dealer for service issues, rather than communicating with and shipping directly to them? This would be a factor in future used equipment purchases.
jayboard

Showing 1 response by steveaudio

I can't say what other brands require a dealer for service--your experience with Linn equip. is the first I've heard of that. A lot of mfgs. don't transfer the warranty on used gear, but will still service it.

One thing I do before buying any used gear is to call the mfg. with the SN & just ask a few basic questions, including date of mfg., & what their service rate/policy is. (The only mfg. that has ever gotten "snotty" about that & refused to discuss a used component with me is Krell). You can also glean a lot about their attitude & what it might be like to deal with them should you ever need service.

I also figure in the mfgs. distance from me, esp. with electronics (not so much with speakers), before buying used gear. For instance, I live on the East Coast, so right now I own a lot of C-J & Cary gear. And I've talked to both companies before buying used stuff & found them very helpful. VTL has been helpful over the phone also, but because they're on the opposite coast, I might think twice about buying a huge heavy pair of used VTL mono-blocs.

BTW, from what I know, Bryston is one of the only companies that not only has a 20 year warranty, but it's totally transferable, & their customer service is supposed to be excellent.