I completely agree with the prior response. I have been an audio hobbyist for more than 35 years, and Bryston -- both the company and its individual employees -- try hard to resolve all problems to the complete satisfaction of the customer. And if you ever send a question to them via e-mail, you will get a virtually immediate response, very often from Chris Russell directly. I have had the privilege of meeting Chris Russell personally at the last two CES shows and came away from our conversations extraordinarily impressed with his integrity. And that is one of the reasons why I selected Bryston equipment. One of the other reasons concerned some Bryston equipment that I sent in for repair about 4 years ago, the fault being entirely mine. It was repaired free of charge within 24 hours.
Best Customer Service (Manufacturer)
There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?