Worst: Vandersteen, who charged me for a tweeter voice coil while the speakers were still under warranty and they were extremely rude about it. After I gave up on trying to get good sound out of the 2CIs, no matter what electronics/cables I tried, I bought an old pair of Dahlquists with a bad tweeter. Although the speakers were long out of warranty, Dahlquist replaced BOTH tweeters with a matched pair at no charge although I tried to pay them. Theta: recently charged me $10.00 for an "Owners Manual" for my Gen Va PLUS $7.00 shipping and handling to send it UPS. This "Manual" consisted of two sheets of folded paper. USPS would have delivered this for 34 cents. Don't they have USPS in California? Worst 17 bucks I've ever spent on audio. Is this any way to treat a customer with a $5600 piece of gear? By contrast, Madrigal has their owners manuals (lots of pages)downloadable for free on their website. Way to go!
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!