I own a Frog. The cartridge is very good but the service from this company is plain awful. After less than 250 hours, the tip and cantilever collapsed while it was being installed in a brand new tone arm (by a professional installer supplied by the dealer). The U.S. distributor of van den Hul determined this was due to a "structural defect" and said there would be no charge to repair it. Initially, I was told to expect a 2 week turnaround. Then, I was told 4-5 weeks. It is now 7 weeks and I still don't have a cartridge. If you go to van den Hul's website, you will search in vain for a "contact us" option: no email address, no phone number, no fax number. The only contact information is the distributors. When I contacted the distributor, he told me the only information he could solicit from van den Hul was when their next scheduled shipment from the factory in the Netherlands would be; he could not inquire as to the status of a specific repair. Indeed, there's no way to confirm that they even received the cartridge; for all either of us know, it could have fallen off of someone's desk into a trash can. There are lots of high end cartridges available. Do yourself a favor: don't buy a van den Hul.
