2. misc-audio
  3. 1435241277

Audio Eden & Lack of Response - Anyone Else?

I have tried since last weekend to get a response from the Canadian retailer, Audio Eden, who is offering a used Nait Naim UnitiServe. Calling them occasionally got a response to call back later. Their terms were onerous; quoting in Canadian dollars only, refusing to use PayPal and wanting to impose a 6 1/2% tariff to ship into the States. That one really steamed me. Since when were tariffs applied to used goods? Near the end of my frustration when I couldn't get any response to my emails I tried to call them. Apparently they are a 2 man shop. The fellow that I could get on the phone always deferred to the other guy. I tried for three days to reach him but never did. I'd beware of these people. All my other Audiogon experiences have been very positive. This is the lone exception. I'm now glad that I didn't buy from them. Had I had a problem I seriously doubt that it would have ever been resolved.
griffheel

Showing 1 response by moonguy

moonguy
143 posts
 
Agreed with Brf, very strange. I have been talking to Audio
Eden for a couple of days by email about an equipment
purchase and always receive fast responses.

As for cross border purchasing. I learned the hard way
never ship by UPS due to their huge brokerage fee's. Being
in Canada and purchasing from the States I always use USPS.

If you purchase in Canada from the States always use
Canada Post.As far as purchasing in Canadian dollars, since
the USA dollar is so much higher than ours now, you guys
save a fortune. It's a win win for you, can't understand
your complaint.
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