Anyone have problems w/McIntosh warranty


I live in the middle of no where/ mid-west USA,no local dealers within 100s of miles from me.I bought a NEW McIntosh amp from dealer and had it shipped to me.The dealer first asked me to verify that I had no local dealer and told me over the phone that all paperwork would be in the crate, to send in the warranty info supplied which I did..McIntosh informed me via a letter that because it was purchased over the phone and shipped to me the warranty is invalid/void..Im posting half in protest to their policies and the other half to warn potential buyers..Last time I buy McIntosh!!!!
missioncoonery

Showing 4 responses by dev

Ibog1,

"many" is the key word and not all and first of all I'm not egging him on as you put it and your comments made directly to me which only demonstrate the type of individual you really are suggesting this.

I will say what ever I please so don't tell me different, who do you think you are.

Get your facts straight prior to babbling away, maybe start off with a reading lesson. Read responses, I said contact your Dealer it's his problem and not yours, contact the Manufacture and explain your situation.

As far as I'm concerned it's the Dealers error and Missioncoonery did say he bought it from a authorized dealer, can you read. He should not have to start doing this and that, he should have confidence in dealing with this company.

Are you directly associated with the dealer in question who seems to have screwed him, putting him into this situation.

Lots of "RED FLAGS"
Missioncoonery, I was reading this and feel for you and if what you have said is 100% accurate then Mac needs to give their head a shake along with getting their head out of the sand and wake up already.

If I was you I would write a letter to the president of Mac with what is going on and don't give in, this is absolutely absurd.

Make sure you put everything in writing so it is not hearsay so no one can say I didn't say that, you just never know.

What is your dealer doing for you regarding this matter?

This should be a concern and a RED FLAG for all dealers out there who deal with Mac and be a wake up call.
I agree also, based on the warranty statement that Dgarretson quoted, that McIntosh's policy is outrageous.

You are not in the wrong here but have been put into a very awkward situation which is totally wrong, obviously the dealer is the one wronge here so in essence it's his problem.

As I mentioned earlier I would be sending a letter to Mac's president and their corporate parent who ever it is, if it is (D&M Holdings)with your complaint.

Some members are suggesting legal, don't waste your time going down this road unless you have lots and lots of time on your hands, life is just too short and it will just go on and on and in the end the justice system is by far perfect and you may not prevail, not worth it.

Just put pressure on the Manufacture and Dealer in question.

What is your dealer doing?
Ibog1,

you said "I don't like it when someone casts a sidelong glance at a company based on untrue information."

and

"But taking your beef to a forum such as this and making the statement that you are through with a company based on this issue is being shortsighted and irrational."



You really need to pay attention when you are reading prior to just throwing around accusations as such, just as your "big 3" comments. Who cares! and I don't agree with you.

I think it's pretty bad that Missioncoonery is having to deal with this.

I was chatting with someone today about this and it was recommended you should go a little further up the chain of command than just talking to someone in customer service. They will be nice but in essence will still have to speak to their boss so why wast your time and energy explaining a couple of times, let us know what the end results are.