Amazing Service from Galibier Turntables

Just wanted to tell everyone about a fantastic experience I had with Galibier Design, which is most known for its turntables and Galibier's owner, Thom  Mackris.  I was in the market for a new turntable (currently have a Dr. Feickert woodpecker) and was considering purchasing a turntable from Galibier.  After spending two days with Thom Mackris comparing turntables, tonearms and cartridges, I decided to first purchase a new tonearm and then eventually purchase a new turntable.  It was Thom who suggested that I purchase a tonearm before considering purchasing a more expensive turntable.  Thom is one of the few manufacturers/dealers that I have met that is more concerned with helping you improve your system than he is with making a sale.  He is also one of the few people I have met that will spend as much time as you want to help you make the right decision. 

I purchased a Kuzma 4point tone-arm from Thom/Galibier.  Fortunately, I live in Colorado about 45 minutes from Thom.  He came down for two whole days, at my convenience, to help me set up the tonearm and dial it in.  It would not have taken nearly as long, but I had a lot of questions and was interested in learning as much as I could and Thom was happy to spend the time teaching me and showing me everything about the tonearm I had purchased.  the first day was spent getting the tonearm onto the table, connecting the cartridage, using a microscope to set the SAR, adjusting the azimuth, the tracking force and the VTA.  We got the table up and playing that first day and it sounded good.  The second day we spent an entire day just making adjustments and testing different things, until the VTA, SAR, azimuth, and tracking force were all perfect and my system was sounding better than it ever had.  Thom was an amazing teacher and showed me so many things. 

Thom has been down to my house two more times ( a total of 4 times) to help me out with some other stuff, such as trying out his phono stage at my house so I could see if I preferred his tube phono stage to my Boulder Amp 1008 solid state phono stage -- this was clearly  not something he needed to do as part of the sale of a tonearm.   

I greatly appreciate the time Thom has spent and all that he has taught me and how great my system is. 

One last thing: I have tested some of Thom's cables and compared them to my Nordost Frey 2 cables, and will give a detailed post in another forum on that, but his less expensive cables beat my Nordost Frey 2 cables. 
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Showing 1 response by salectric

Thom is indeed one of the good guys in this business.  He is genuinely concerned about giving his customers the best advice even when this means a product he doesn’t sell.

 I bought my Galibier Gavia back in 2004 and it quickly became a permanent fixture in my system.  Of course Thom continues to refine his tables so the sound quality just gets better and better.