2. amps-preamps
  3. 148793-104804

Aesthetix Service Runaround

Hi everybody. 

On January 2 of this  year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.

Today, 2 weeks short of five months later, I still don't have my amps back.

I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.

I'm wondering if anybody else has had a similar experience. I'm about ready to give up.

rechsm

Showing 1 response by nkj

nkj
130 posts
 
Sorry to hear that.

I can't think of a more approachable organization than Aesthetix. I have always had good communication with questions and with an upgrade I did to Eclipse status on my Io with two supplies and the 3 boxes sent in. 

They were right on schedule based on their initial estimates. I hope it works out for you.
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