2. analog
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Acoustic Signature customer service

So, I was kicking back on a Sunday and thought I would send out a service email to them a about a bearing pad. Five minutes later Gunther responds and continues a two hour email conversation giving me several options.

Frankly, I was shocked and delighted by his quick and courteous response. It looks like he'll have me taken care of quickly. And, all this attention and it is for an older Thorens TD 850 he made for Thorens years ago. Now that is service!


raymonda

Showing 1 response by helomech

helomech
1,496 posts
 
I had to go through Fidelis AV to resolve an issue with my AS table, and I was only able to reach them by phone. Resolution required three reminders to them and a total of six weeks. Neither Gunther or Fidelis respond to emails IME.

My local dealer has been trying to get a belt for a TD850 for months. I dread the day I need a new belt for my Wow.

BTW, if your table's thrust plate is made of their Tridorfolon material, it was purposely designed to develop a dimple over time. 
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