I have talked about a possible design flaw in Hegel amplifiers in other threads. I received verbal abuse from Hegel. It seems like your case is muted confirmation of my earlier observations. You are fortunate their response to you was benign.
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I have an H160, and have only ever experienced loss of connection when two programs are vying for the amp's attention (Audrivana vs. iTunes). The connectivity via Airplay has been flawless, while Audrivana is a bit more finicky over the network.
Hope you get to the bottom of the connectivity issues. Good luck!
I had similar problems with connectivity problems and discovered my Linksys router was sometimes dropping packets resulting in signal drops (it was a know problem with no immediate solution). I do not know if the connectivity problem is your Hegel 160 unit or something else. I suggest you check your router and confirm it is working okay. I replaced my Linksys router with the Apple Airport Extreme Router and everything worked fine.
Several months ago, my Aurender N10 Server was occasionally dropping its Internet signal and then everything stopped working. I had no Internet connection. I called my ISP who determined the signal coming into my house was not in the correct range and a service technician was required to make repairs. Please see this link for the details:
As I describe above, the Service Technician replaced the junction box on my street (all my neighbors were also impacted) and replaced the cable connectors on my inside cables and also on my outside wall box. Everything is working okay now.
Yes, the problem could be with your Hegel 160 but I suggest you also review the items above to help you solve this problem. Please keep us posted.
As promised, here's the update on this issue . . .
Hegel replaced the networking card in my H360 (I don't know how the title of this thread got changed to H160) in December. My dealer handled everything. As far as I know, Hegel was very responsive--sending the part to my dealer quickly and at no cost to him or me.
Like many, I have read threads on this forum where some owners were not satisfied with Hegel's support. Put me in the Satisfied column.