Upscale Audio has been my first choice for purchasing equipment for about a decade. If they have what I was looking for I would go with them over other vendors. I have found them knowledgable, polite, and genuinely interested in what I am trying to do with my system. I have had only one glitch, a mixup in shipping between them and Cardas, but they fixed it for me and gave free expedited shipping. The 10 percent for repeat customers has been real, 15 percent on cables. When they carried NOS tubes and I paid for the best of the best of their stock that is exactly what I got.
Are you having problems with Upscale Audio?
Hi All,
From memory, it seems that many are satisfied with Upscale Audio. So, I am wondering if The Times Are A Changin?
To date, I have two interactions and both have been difficult.
a.) I purchased a $4k cartridge (see my system), using a trade-in program. When I called to follow up, they told me that I needed to speak with someone who was unavailable (out of the office for a while). When I called again, I was simply told that UA customer service would get back to me with an update. That never happened. SIX WEEKS later, I called to complain. Apparently, they lost track of my order.
b.) Today, I am looking to buy a set (7) of tubes from AU and have a question or two before making the order. Frustratingly, after two calls and three emails, I am continually referred to the website for all tube-related information.
Their customer service seems to be "Don't Call Us and We Won't Call You" (just look at our website and email us). That attitude is a sale killer.
So, unfortunately AU is quickly becoming a vendor of last resource.
Anyone seen a change in AU's level of service, or has it always been this bad?
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- 71 posts total
- 71 posts total