Hi again Mike:
Should you decide that there is a high probability that the Delos is the source of your problems, I'd estimate a 6~8 week servicing turnaround time after we receive it. I wish that the work could be done more quickly, but the servicing of Lyra cartridges is done by the same people (Yoshinori Mishima & Akiko Ishiyama) who build them, therefore we always need to balance on-going production vs. servicing.
The upside is that Mishima and Ishiyama have been personally taught by yours truly regarding the Delos design, they work on these cartridges every day and are intimately familiar with each detail of how they should be made, as well as what they are supposed to sound like.
kind regards, jonathan

