Auralic Support


About two years ago I bought  an Auralic Aries G1.1 Wireless Streaming Transporter from Audio Advisor.  I understand that Auralic is no longer in business.  Their support site no longer exists.  What, if any, support can I get on this product? 

Perhaps one of you can answer my question.  The G1.1 sounds great, but lately it has quit streaming on Tidal after playing six or eight songs.  Then it displays an error msg" Unable to play selected streaming track.  I have determined that if I go to the Tidal setting (in the Arualic Lightning app) that I can clear the cache and the streamer will play again for six or eight songs and then the same error message appears.

I do not believe this is a Tidal issue. I havs deleted and signed into Tidal a couple of times with the result.  As well, I have a Cambridge MXN10 streamer on my desktop that is plugged into the same ethernet switch as my G1.1 and it has no problems.  Cambridge uses the same smart device interface associated with Auralic.

I suspect that the G1.1 has a firmware issue because Auralic no longer updates.  Whatever the issue, it is a damned shame that an expensive piece of gear can be so quickly consigned to the scrap heap because the manufacturer no longer supports it.  I have written to Audio Advisor for advice but haven't received an answer yet.

Any suggestions?

norcalal

Something many Wifi users do not realize, is that you may get better wifi reception in your domain if you have the ability to lower the wifi radio transmission power. Default out of the box is usually FULL power radio which broadcasts your network to all your next door neighbors who can clog up your radio channels regardless if they are not logged into your SSID. Sounds counterintuitive, I know. As a demonstration, go add a Wifi device to your network, how many SSID's can you see...that is all your neighbors at full throttle wifi power. If you can see them, they are causing congestion on your wifi network. Take down their names and go knock on their doors and tell them to "TURN IT DOWN" :)

I run my wifi power at 50% (12 dBm out of 24 dBm), sometimes less depending how close my equipment is to the router/wifi. Yes, reception distance will suffer but channel congestion will be better and your wifi signal will be more reliable. I also reduce my channel width for the 5 Ghz network to 40 Mhz which also makes it less possible for other devices to share and clog it up.

Wifi can be tricky to get tuned just right and most streamer users just go with default and complain about the device/vendor for bad streaming. I have never had a problem with Auralic or any other wifi streaming device like my Apple TV 4K.

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I recall someone posting a link to LDS app recently. If anyone has the link please share.

Thanks, Joel