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Eversolo Streamer Help!

I am here for two reasons:

To let people know of the 'challenging' product support situation for (my) Eversolo DMP-A8 streamer; and

To see if I can get help finding a solution.

 

A short Summary:

o  After reading reviews and recommendations, five months ago I purchased a new Eversolo DMP-A8. I did this for one principal reason; the ease with which I could assemble individual playlists of decades long favorite music tracks. [I did also install the recommended internal SSD drive.]

o  Also after looking at reviews and recommendations I chose the Tidal app as the system to use and proceeded to assembled a couple of playlists.

o  In about a month or so the playlist tracks began to suffer sound breakups; or 'stutter' as Eversolo named it. It was random at first but soon became unlistenable.

o  Being past the Amazon stated 30 day return date I contacted Eversolo by email and thus started a five months long troubleshooting process that has ended unsatisfactorily. [The extended time due to travel schedules.]

o Facts: the Tidal playlists play without a problem on my computer and phone. The playlists also work fine when using the Eversolo DMP's Bluetooth connection(phone), The playlists work fine on my auto Bluetooth system(phone). Albums ripped directly into the Eversolo streamer work without a problem!

o  Eversolo's R & D section conclusion: Tidal has an issue; "....the problem is due to the streaming media server rather than the[their] device itself."

o  My conclusion: My DMP-A8 has a bad Tidal app. [Wrong!][Logical thought.]

o  My action; this week, after months of frustration, was to switch to Qobuz.[Logical idea!]

o  Twenty songs into my 81 track playlist things went south into the same issue as with Tidal!!

o  Well, for not the first time, I asked Eversolo to take the unit back and send me a new one. Their answer; "If you still need to apply for a replacement or repair of the device, since our headquarters is in China,...", it is going to be difficult; costing a lot of money and time. 

I have a full and documented paper trail of all of the work I have been asked to do in the troubleshooting process. At all times Eversolo's rep has been responsive. But, it has led nowhere; an apparently well thought of piece of equipment that will not do what I bought it for!

I follow Audiogon's blog regularly and I have not seen this problem talked about before.

Does anyone have a recommended repair approach?

Thanks for listening.

 

dtgunn365
dtgunn365 OP
9 posts
 

PPS I blitzed them in my Amazon review, for the lack of US product support.

I do wonder if Sterofile reads this sort of input? They were plus on the -A8.

jimmyb123
12 posts
 

Save the music as files on your local network and see if the problem goes away.  I stream from a network storage drive to an Eversolo T8 and no problems, and I just use wi-fi.

aspertnt
8 posts
 

I don't understand why people use wi-fi to connect their ES 8 to internet and even less the Tidal or Qobuz Connect . The simpler the Internet connection the better. I have a T-Mobile gate from where I hook up my A8 with quality cables. For 2 years and multiple updates I had never had a problem with my lists or Qobuz lists. No drop-outs or delays. Just make a straight cable connection to the A8. My Tmobile gate has 2 J45 outs, one is resrv2 outputs, one is reserved for the streamer.

jacksky
103 posts
 

Chiming in, another satisfied A8 owner. Had dropouts with Wi-Fi connection, connected thru hardline and no more dropouts. Occasionally if I listen for more than 3 hours the A8 stops responding. A reboot fixes that. The improvement over Bluesound node was immediately noticeable. The Node also had dropouts so it must have been my Wi-Fi. The interface on the A8 is ok, I’d say 7.5/10 rating. I haven’t played with any equalizer settings, sounds amazing as is.

system:

bryston 7b monoblocks, Bryston preamp, verity Parsifal, Grover Huffman speaker cables, siltech interconnects.

technomagus's avatar
technomagus
27 posts
 

My Gustard A26 went south after about six months. Gustard were exactly as you describe Eversolo - they couldn’t have given a damn. Also bought through Amazon though (in the UK) and, after a little to and fro with Amazon support, I got a full refund and the unit was collected from me at no charge. So there should be hope for that route.

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