Eversolo Streamer Help!

Just to be sure, this "digi-static" issue only happens on playlists (Tidal and Qobuz) but NOT when playing an album streaming from them via the Internet? If you play some long compilation album or a live show having around 30 tracks, does it happen then? If only on playlists - and on both Tidal and Qobuz - then maybe there is something in the software that really is causing it. Strange that it doesn’t occur on any of your other devices though. I’m not a programmer nor privy to how these servers communicate with our devices, but obviously "something" is not right. I hope you can get it resolved. You can’t be the only person creating playlists for listening, so maybe this issue is out there somewhere in other support forums. 

If the DMP-A8 is only 5 months old, can they not (will they not) replace it under warranty?

As dxbwineguy said above, take wi-fi out of the equation just to eliminate it as a problem point. Perhaps also take it over to a friend’s house and play your playlists using their wi-fi router and/or ethernet.  

To properly sort this out and identify if it is Tidal and Qobuz instead of your A8, *maybe* buy another A8 from Amazon. Play your playlists through it. If the problem doesn't happen then at least you will KNOW that the issue is your A8 and can't be blamed on Tidal or Qobuz. Then send the test one back to Amazon within the 30 day window for a refund. Contact Eversolo and tell them your testing showed in no uncertain terms that the A8 you have does have an issue. 

But if the brand new A8 has the same problem, well, you might be screwed. Still, at least you would know. 

Does the Eversolo do automatic firmware updates. I would make sure you are updated.

Buy a long ethernet cable and test it wired up to your network.

Try a lower resolution of tidal or try Spotify high quality (not lossless) to see if smaller files streaming make a difference on both wifi and ethernet.

I had an issue with Apple Music. After two weeks or so, the unit installed an automatic firmware update. The firmware update caused Apple Music to stop working (which was the main reason I bough the Eversolo DMP A6 Gen 2). 

I reset the firmware to the factory settings. The Apple Music problem went away completely and I have not had a problem with it in the past year +. The unit does still do firmware updates when they are available. However, I think the particular firmware update that caused the problem must have been localized to just that particular firmware update.

I have had an Eversolo DMP-A8 for almost 2 years now. I use Tidal and Apple Music. To be honest, I did notice skipping sometimes when connecting via WiFi, but since I switched to a hard-wired Ethernet cable plugged into a WiFi repeater I did not experience any skips anymore. Overall, I'd say the A8 is working fine and sounds great, whether I use the internal DAC and analogue outputs as well as when I plug it into an external DAC like the LAIV Harmony. However, when I try to plug in the A8 into the external DAC via I2S, all of a sudden the analogue outputs on the A8 start distorting like crazy. When I connect via SPIDF/Coax, no problem. Switch back I2S, lots of static. Note: I did verify the correct I2S settings on both A8 and DAC, as I2S worked fine as long as you didn't have analogue outputs connected. I did find some other forums on the internet where this same issue was reported, so I was not alone. I spent countless hours with Eversolo support going back-and-forth on the issue getting the run-around on their basic troubleshooting script, until I gave up. They were not willing to admit that their system has this flaw. So, no I2S. Coax will have to do. But I have to admit, it sounds fine. Too bad about that silver-plated snake-oil I2S cable I bought. Sigh...

I have a DMP A8 in my living room system and a DMP A10 in my dedicated system. Fortunately I haven't had any problems but I have a couple of trouble shooting suggestions.

Qobuz has a lot of playlists that you can access ("New in Blues" for example). Does the same thing happen if you play a Qobuz playlist? That could help you clarify and perhaps narrow down the problem. I don't have any large playlists of my own but I'll try a Qobuz list in the next couple days and see what happens. In other words, does the problem occur with any playlist or just the playlists you create?

Have you tried the Qobuz forum? You may have to cast around to find someone who either has had the problem or can recommend more trouble shooting steps. Same thing with the Eversolo forum. They have a DMP A8 forum.

Congratulations - you have really come up with a mind bender. Your symptoms sound like a clocking error is compounding over time as you play your list. You don't say exactly how you are accessing Qobuz and the Eversolo. Are you using the Eversolo app on your phone that duplicates the front panel of the A8 or are you using Qobuz Connect?

Please keep us posted on your progress.